Truck Lagbe Limited is a private limited Company incorporated under the Companies Act, 1994, with its registered head office situated at 107, Motijheel C/A, Dhaka-1000, (“Company” or “TL”).

TL has developed, under the brand name “Truck Lagbe”, mobile/web based online platforms, (hereinafter referred to as, “Application”),as well as a website at the address, https://www.trucklagbe.com along with associated websites and sub-domains (“Sites”) to connect vehicle owners, drivers, collaborators, transport agency owners, transport manager and operators (“Transportation Service Provider” or “TSP”) ,service provider with individuals and entities in need of transportation & shifting services.

By downloading and installing and then using the Application and/or Sites by clicking on the button “Continue”, you hereby expressly acknowledge and agree to be bound by these terms of use (“Terms of Use”) and any future amendments and additions to the Terms of Use as published from time to time by TL through the Application and/or Sites.

1. SCOPE OF SERVICES AND OBLIGATIONS OF TL

   1. The Application and/or Sites of TL enable you to request transportation services for the carriage of goods and subsequently connect you with TSPs (Transportation Service Providers) who provide the transportation services (“Services”). The Services provided by TL include the facilitation of shifting services for house or office relocation through third-party service providers. TL acts only as an intermediary and does not directly provide moving services.
   2. The Company offers you information, methods, and an online platform to schedule, arrange, communicate, and establish contact with TSPs. However, the Company does not provide transportation services or act as a TSP, and is not responsible or liable in any way for the acts, omissions, or illegal acts of any TSP through the Application and/or Sites. The Services provided by TL consist solely of linking you with TSPs via the Application and/or Sites.
   3. TL shall use its best efforts to fulfill your transportation service requests submitted via the Application and/or Sites.
   4. The Company reserves the right to modify or change these Terms of Use, including any referenced policies or codes that form part of these Terms, at any time at its discretion. Such modifications or changes shall become effective immediately upon posting an updated version on the Application and/or Sites. You acknowledge your responsibility to review these Terms regularly. Your continued use of the Services following any changes, whether or not you have reviewed them, constitutes your acceptance of such changes.
   5. The transportation services are provided under a freelance model, and TSPs are not employees of TL.

2. RESTRICTIONS ON ASSIGNMENT

   1. The Company and its licensors, where applicable, grant you a revocable, non-exclusive, non-transferable, non-assignable, personal, limited license to use the Application and/or Sites solely for your personal purposes, subject to this Agreement. All rights not expressly granted to you are reserved by the Company and its licensors.
   2. Your use of the Application and/or Sites must be strictly personal. Any use by a person other than you, as identified at the time of account creation, shall be conducted under your full responsibility.
   3. You shall not:
      1. License, sublicense, sell, resell, market, transfer, assign, distribute, or otherwise commercially exploit or make the Application and/or Sites available to any third party;
      2. Modify or create derivative works based on the Application and/or Sites;
      3. Create internet links to the Application or frame or mirror the Sites on any other server or wireless or internet-based device;

      4. Reverse engineer or access the Application and/or Sites to:

         • Build a competitive product or Service
         • Build a product using similar ideas, features, functions, or graphics
         • Copy any ideas, features, functions, or graphics

      5. Launch any automated program or script, including but not limited to web spiders, crawlers, robots, ants, indexers, bots, viruses, or worms, or any program that may:

         • Make multiple server requests per second
         • Unduly burden or hinder the operation or performance of the Application and/or Sites

      6. Use any robot, spider, site search/retrieval application, or other manual or automatic device or process to:

         • Retrieve, index, or data mine
         • Circumvent the navigational structure or presentation of the Service or its contents
      7. Post, distribute, or reproduce any copyrighted material, trademarks, or other proprietary information without obtaining prior consent from the owner of such proprietary rights;
      8. Remove any copyright, trademark, or other proprietary rights notices contained in the Services.

   4. You shall not use the Sites and/or Application to:

      1. Send spam or other duplicative or unsolicited messages;
      2. Send or store any material that is infringing, obscene, threatening, libelous, or otherwise unlawful or tortious, including materials that may be harmful to children or violate third-party privacy rights;
      3. Transmit any material containing viruses, worms, trojan horses, or other harmful computer code, files, scripts, agents, or programs;
      4. Interfere with or disrupt the integrity or performance of the Sites and/or Application or their contained data;
      5. Attempt to gain unauthorized access to the Sites and/or Application or their related systems or networks;
      6. Impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity.
   5. You shall refrain from any conduct that could damage or potentially harm the Company’s reputation or be considered disreputable.

3. BLACKLIST AND REFUSAL

   The Company reserves the right, at its sole and absolute discretion, to temporarily or permanently blacklist a Shipper and deny their access to the Application and/or Sites or any part thereof. This action may be taken for any reason the Company deems appropriate, including but not limited to complaints received from TSPs or Company employees regarding the Shipper’s behavior or interactions with any party (including TSPs, Company employees, law enforcement, or government authorities) during their use of the Service.

4. RIGHTS & OBLIGATIONS OF THE SHIPPER

   • Verification: Before loading goods onto the TSP’s vehicle, the shipper must verify that the vehicle registration number and other relevant details match the information displayed on the Applications and/or Sites. The shipper must immediately inform TL and cancel the trip if any discrepancy is found.
   • Inspection: Prior to commencing the shifting process, shippers must inspect all items and inform the service provider/expert of any pre-existing damage. Any claims for damage or loss must be reported directly to the service provider/expert during the move.
   • Packing Responsibilities: Shippers bear responsibility for the proper packing and securing of their belongings. While the service provider/expert may offer packing assistance, the platform makes no guarantees regarding the quality or adequacy of any provided packaging materials or services.
   • Location Accessibility: Shippers must ensure both pickup and drop off/delivery locations are readily accessible to the service provider/expert, with items prepared for transport at the agreed-upon time.
   • Pre-Move Invoice: Shippers will receive a detailed pre-move invoice listing all items to be moved (e.g., furniture, electronics). This invoice will serve as the basis for resolving any disputes regarding the move.
   • Post-Move Inspection: Upon completion of the move, shippers must inspect all delivered goods. Any discrepancies must be reported to the service provider/expert immediately following delivery. Failure to raise concerns at this time will constitute acceptance that services have been satisfactorily completed.
   • Acknowledgment of Receipt: By signing the delivery acknowledgment or confirming receipt through the platform, shippers attest that all items have been received and are in satisfactory condition. This confirmation serves as final acceptance of the service.
   • Information Accuracy: You are solely responsible for providing accurate, complete, and sufficient details to TL and/or the TSP to facilitate successful collection and delivery of goods. Neither TL nor the TSP shall bear liability for delays, misdeliveries, or additional costs resulting from incomplete or incorrect information provided by the shipper.

5. REPRESENTATION AND WARRANTIES

   1. Age and Capacity You represent and warrant that you are at least eighteen (18) years of age. If you are under eighteen, you warrant that you are using the Services under the direct supervision and consent of an adult. You further represent and warrant that you possess the right, authority, and capacity to use the Services and accept these Terms of Use.
   2. Information Accuracy You represent that all information provided to TL is true, accurate, current, and complete. You agree to promptly notify the Company of any changes to this information.
   3. Personal Use and Account Control You warrant that your use of the Services is strictly for your personal use. You agree not to authorize others to use your identity or user status, and you shall not transfer or assign your user account to any other person or entity.
   4. Access and Authorization You warrant that you will access the Services only through authorized and legal means. You further represent that you are either the owner of the goods to be transported or the duly authorized representative of the owner.
   5. Legal Authority You warrant that you have the legal right and full authority to enter into this agreement through your acceptance of these Terms of Use and to perform all obligations hereunder. You represent that the obligations assumed under this agreement are legal, valid, and binding.
   6. Compliance You represent that your entry into and performance of obligations under this agreement will not:
      1. Violate any existing law, statute, order, treaty, rule, or regulation applicable to you
      2. Breach any provision of your articles of association, bylaws, constitutional documents, trust deeds, investment management agreements, mandates, or other binding restrictions
   7. Service Restrictions The Services are not available to persons under eighteen (18) years of age or to those legally prohibited from entering into contractual relationships for any reason.

6. SERVICE FEES AND PAYMENT

   1. Upon entering a vehicle type, pick-up point, and drop-off point into the Application and/or Sites, you will receive a delivery fare quote. By confirming the delivery request, you agree to pay the quoted delivery fare and any additional charges that may be imposed during transportation. If either party disagrees with the delivery fare and/or additional charges, the Shipper must contact the Truck Lagbe helpline before making any payment.
   2. You may pay for the transportation Service via cash, TL Credits, or any mutually agreed-upon method between you and the TSP. By selecting a particular payment method, you agree to the terms of service of the respective payment processing TSP and your financial institution. You shall bear all fees charged by such processing TSPs and/or your financial institution (if any) for your selected payment method. For shifting services, you agree to pay the agreed-upon fees directly to the TSP.
   3. Payment for the transportation Service shall occur as mutually agreed upon between you and the TSP, either before or after trip completion and upon delivery of goods to the designated destination point using the Services.
   4. The fare provided to the TSP is non-refundable. This no-refund policy applies at all times regardless of your decision to terminate usage, TL’s decision to terminate or suspend your usage, or any disruption to the Services, whether planned, accidental, or intentional, or for any other reason.
   5. Failure to comply with the aforementioned requirements may result in blacklisting, and your ability to use the Services shall be suspended until compliance is achieved.
   6. The Company may, at its sole discretion, offer promotions with different features and rates, which shall be honored accordingly. The Company reserves the right to modify the basis for fare determination as it deems necessary or appropriate for business purposes.
   7. No physical receipts will be provided. An electronic receipt will be automatically generated after order/trip completion and displayed on the Application or Sites.
   8. Any complaints regarding the transportation Service provided by the TSP must be addressed directly with the TSP.
   9. The Company reserves the right to suspend the processing of any transaction if it reasonably believes the transaction may be fraudulent, illegal, involves criminal activity, or if you are in breach of the Terms of Use.

7. THIRD PARTY INTERACTIONS

   1. While using the Services, you may engage in correspondence with, purchase goods and/or services from, or participate in promotions of third-party providers, advertisers, or sponsors offering their goods and/or services through the Services, Sites, and/or Application. Any such activity and associated terms, conditions, warranties, or representations are solely between you and the applicable third party. The Company bears no liability, obligation, or responsibility for any correspondence, purchase, transaction, or promotion between you and such third parties. The Company does not endorse any applications or sites linked through the Services, Application, and/or Sites, and shall not be responsible for any content, products, services, or materials available from such sites or third-party providers. While the Company provides Services pursuant to the Terms of Use, certain third-party providers may require your agreement to additional or different terms prior to accessing their goods and/or services. The Company is not party to and disclaims all responsibility arising from such agreements between you and third-party providers.
   2. The Company may utilize third-party advertising and marketing through the Services and other mechanisms to subsidize the Services and/or generate additional revenue. By accepting the Terms and Conditions, you consent to receive such advertising and marketing. Should you wish to opt out, notify us in writing or follow the Company’s designated procedure. The Company reserves the right to charge higher fees or deny Service access if you decline these advertising services. You authorize the Company to compile and release anonymized information regarding your Service usage as part of shipper profiles or similar analyses. You acknowledge your responsibility to exercise caution in all interactions with third-party providers, advertisers, and sponsors through the Services and associated marketing materials.

8. REPAIR OR CLEANING FEES

   1. You shall bear the cost of repairs or cleaning if the TSP’s vehicle sustains damage or requires cleaning due to your negligent use or willful misuse. The Company reserves the right to demand reasonable compensation for such repairs or cleaning on the TSP’s behalf.

9. DELAY & STORAGE CHARGES

   1. You shall pay delay and demurrage charges to the TSP for any delays in loading or unloading consignments, unless it is proven beyond reasonable doubt that the delay resulted from the TSP’s sole negligence. b) Delay or demurrage charges shall be calculated according to the “Delay Charges and Cancellation Policy” referenced herein.
   2. If the TSP delivers on schedule but you fail to unload or delay unloading the consignments, you shall compensate the TSP for any warehousing or storage costs incurred while maintaining custody of the consignments and/or goods, including storage within the vehicle pending unloading

10. CANCELLATION CHARGES

    1. You shall be liable for cancellation charges, as mutually agreed upon between TSP and shipper, if you cancel or revoke the transportation service request after the TSP has arrived at the loading point

11. TAXES

    1. All payments from you to the TSPs shall be subject to applicable taxes.

12. PRIVACY & DATA PROTECTION

    You shall maintain the confidentiality of all information and data relating to the Company, including its services, products, business affairs, marketing and promotion plans, and other operations of the Company and its associated companies. This applies to information disclosed to you by or on behalf of the Company, whether orally or in writing, before, on, or after the date of this agreement, as well as information directly or indirectly acquired from the Company or its affiliated companies, or created while rendering the Services. This confidential information shall be used solely for performing the Services, and you shall not disclose it to any third party or use it for any other purpose without the Company’s prior written consent. You shall comply with and abide by the Company’s Privacy Policy.

13. INDEMNIFICATION

    By accepting the Terms of Use, you agree to defend, indemnify, and hold harmless the Company, its parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys, and agents from and against any claims, costs, damages, losses, liabilities, and expenses (including attorneys’ fees and costs) arising from or in connection with: (a) your violation or breach of any term of the Terms of Use or any applicable law or regulation, including local laws or ordinances, whether referenced herein or not; (b) your violation of any third party’s rights, including but not limited to TSPs, accompanying personnel on the TSP’s vehicle or the vehicle itself, other motorists, and pedestrians, resulting from your interactions with any third party; and (c) your use or misuse of the Application and/or Sites.

14. DISCLAIMER

    1. The Company provides no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, availability, accuracy, or completeness of the Services, Application, and/or Sites. Furthermore, the Company does not represent or warrant that: (i) use of the Services, Application, and/or Sites will be secure, timely, uninterrupted, error-free, or compatible with other hardware, sites, systems, or data; (ii) the Services will fulfill your requirements or expectations; (iii) stored data will maintain accuracy or reliability; (iv) products, services, information, or other materials obtained through the Application and/or Sites will meet your requirements or expectations; (v) errors or defects in the Application and/or Sites will receive correction; (vi) the Application and/or Sites remain free of viruses or other harmful components; or (vii) the Application and/or Sites track you or vehicles during transportation. The Service operates strictly on an “as is” basis. All conditions, representations, and warranties—whether express, implied, statutory, or otherwise—including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are hereby excluded and disclaimed to the maximum extent permitted by law.
    2. The Company offers no representation, warranty, or guarantee regarding the reliability, safety, timeliness, quality, suitability, or availability of any services, including transportation services, provided through the Services, Applications, and/or Sites. All parties acknowledge and agree that any risks arising from such service use remain solely and absolutely with the TSPs, and neither the TSP nor you shall have any recourse against the Company

15. INTERNET DELAYS

    The Services, Applications, and/or Sites may experience limitations, delays, and other issues inherent to internet and electronic communications, including device-related problems such as faulty hardware, connectivity issues, out-of-range conditions, or non-functioning equipment. The Company bears no responsibility for any delays, delivery failures, damages, or losses resulting from such technical difficulties.

16. LIMITATION OF LIABILITY OF TL

    1. TL’s responsibility extends only to facilitating the search for a TSP to fulfill your transportation service requirements as communicated through the Application and/or Sites.
    2. The TSP bears sole responsibility for transport Service performance. TL accepts no liability for vehicle unavailability, delays, non-performance, or inadequate performance of transportation Services by the TSP.
    3. The TSP, not TL, assumes complete responsibility for all claims, judgments, and liabilities arising from accidents, losses, or damages, including but not limited to personal injuries, death, and property damage. This encompasses incidents resulting from transportation services rendered, TSP acts or omissions, inadequate vehicle control, incompetence, lack of road awareness, or any other TSP-attributable causes during service delivery.
    4. Users must verify and ensure the use of correct, updated versions of the Application and/or Sites on their devices. The Company assumes no liability for device incompatibility or incorrect application versions. The Company reserves the right to terminate Services if used for purposes outside the intended scope of the Application and/or Sites.
    5. While TL employs reasonable efforts to verify vehicle roadworthiness, driver National Identification (NID) authenticity, vehicle ownership, and required documentation (including permits, licenses, fitness certificates, tax tokens, and registration documents), it bears no liability for undiscovered deficiencies. Users shall conduct independent due diligence and provide the TSP with a satisfaction certificate before loading consignments and/or goods.

17. 16.1 LIABILITY DURING SHIFTING

    1. The assigned service provider/expert bears sole responsibility for goods lost, damaged, or stolen during the shifting process. All related claims must be reported directly to the service provider/expert before departing the unloading premises.
    2. Shippers should perform thorough item inspections immediately following unloading and prior to receipt acknowledgment. The service provider/expert may decline to address claims reported after premises departure.

18. NOTICE

    The Company may issue notices through general announcements on the Application and/or Sites, electronic mail to your registered email address, or written communication via registered mail or pre-paid post to your address. Such notices take effect 48 hours after mailing, publishing, or posting. You may notify the Company via courier or registered mail using the contact details provided in the Application and/or Sites, with notice considered effective upon Company receipt.

19. DISPUTE RESOLUTION, GOVERNING LAW & JURISDICTION

    In the event of a dispute arising from or in connection with this agreement, as constituted by your acceptance of the Terms of Use, the Parties shall first attempt to resolve the matter through good faith discussions. The aggrieved Party must initiate this process by providing written notice to the other Party within 30 (thirty) days, detailing the dispute and requesting consultation between the Parties.

    If the dispute remains unresolved after the 30-day discussion period, the Parties shall submit the matter to arbitration by a sole arbitrator under the Arbitration Act 2001 of Bangladesh. The arbitration shall take place in Dhaka, Bangladesh, with proceedings conducted in English. The arbitrator’s decision shall be final and binding upon both Parties.

    This Agreement shall be governed by and interpreted according to the laws of Bangladesh, with the courts of Bangladesh holding exclusive jurisdiction.

20. 18.1 DISPUTES ARISING FROM SHIFTING SERVICE

    For shifting services, shippers must report any discrepancies or damages, such as missing or damaged items, directly to the assigned service provider/expert while referencing the original invoice. The service provider bears sole responsibility for resolving such claims, including compensation or replacement of damaged goods.

    TL functions solely as an intermediary platform connecting shippers with service providers/experts. As such, TL is not party to contracts between shippers and service providers/experts and disclaims all liability for disputes, damages, losses, or outcomes arising from these services.

    To support potential claims, shippers should document all discrepancies immediately and maintain appropriate evidence, including photographs and signed statements. All disputes and claims shall be resolved according to the service provider’s established policies.

21. ENTIRE AGREEMENT

    This agreement, comprising your acceptance of the Terms of Use, policies, codes, and any other referenced rules or terms, constitutes the complete agreement between you and TL regarding your use of the Application and/or Sites. It supersedes all prior written or oral understandings, agreements, and representations between you and TL relating to such usage.

22. FORCE MAJEURE

    Under this agreement, force majeure refers to events beyond a Party’s reasonable control that prevent the fulfillment of contractual obligations. Neither Party shall bear liability for delays or failures in performing their obligations when caused by force majeure conditions.

    Force majeure encompasses unforeseeable or unavoidable events, including but not limited to:

    • Wars, hostilities, invasions, or acts of foreign enemies
    • Lockdowns, hartals, and extreme traffic conditions
    • Rebellions, terrorism, revolutions, or civil wars
    • Natural disasters such as pandemics, earthquakes, hurricanes, typhoons, floods, or volcanic activity
    • Nuclear, chemical, or biological contamination
    • Structural collapses, explosions, and fires
    • Sabotage by non-Party personnel
    • Military actions or usurped power

    A Party affected by force majeure must notify the other Party within two (2) days of the event’s occurrence, providing complete details about the nature and cause of the event

23. WAIVER

    Neither any failure to exercise nor any delay in exercising on the part of TL of any right or remedy under this Agreement shall operate as a waiver, nor shall any single or partial exercise of any right or remedy prevent any further or other exercise thereof or the exercise of any other right or remedy.

24. SEVERABILITY

    If any one or more of the provisions contained in this Agreement shall for any reason be held to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision of this Agreement. This Agreement shall be construed as if such invalid, illegal, or unenforceable provision had never been contained herein.

25. INTERPRETATION

    Rights, obligations, and terms that may reasonably be inferred or implied from those expressly mentioned in the Terms of Use shall be deemed to be incorporated therein.

26. MISCELLANEOUS

    1. No joint venture, partnership, employment, or agency relationship exists between you, the Company, or any third-party provider as a result of the Terms of Use or use of the Services.
    2. The Company is entitled to terminate the Services to you immediately if you are found to be in breach of any terms in the Terms of Use. For the avoidance of doubt, the termination of Services shall not require the Company to compensate, reimburse, or cover any costs incurred by you, including but not limited to credit reserved with the Company or any other monies paid to the Company in the course of performing your obligations under this Agreement.
    3. For the benefit of shippers, from now on, whenever a request is made for vehicles with 18 feet or more (up to trailer trucks), the shipper’s mobile number will be visible to the Owners and Drivers. Similarly, when an Owner or Driver places a bid, their mobile number will also be visible to the shipper, which will apply without any tag or precondition.